Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 10/09/2020

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Pacific Grove Hospital to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, on-site visitation is no longer allowed at Pacific Grove Hospital.

  • This restriction has been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff has received infection prevention and control training.
  • Thorough disinfection and hygiene guidance has been provided.
  • Patient care supplies such as masks and hand sanitizer are being monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit https://www.cdc.gov/coronavirus/2019-ncov/index.html

Professional Referrals

At Pacific Grove Hospital, we pride ourselves on our relationships with other professionals. We value the roles our professional colleagues play in helping those who suffer from mental health illness and addiction, and we strive to make our admissions process as streamlined, efficient, and painless as possible.

Referral Source Overview

Pacific Grove Hospital accepts direct admissions from a variety of referral sources located in the community. Our friendly Intake staff is available 24-hours a day to pre-screen the direct admissions, consult with our physicians, and verify the insurance benefits for you. Our staff is fully knowledgeable about each one of our treatment programs and will be able to discuss them with you so you can determine whether what we offer is the best fit for your patient. You can also obtain additional information in order to present your recommendations for the referral to your patient. This way, should they prefer, clients can access treatment by calling our admissions department independently.

Starting the Referral Process

If it is determined that our treatment center is appropriate for your patient, once the appropriate level of care is determined we will begin the treatment process immediately. We are here to meet your needs and those of your patients, so please feel free to contact our staff with any questions or concerns.

Learn More

Our Admission staff does everything they can to make the referral process as smooth and easy as possible. We value all of our referral sources and understand how much you care about your patients.  It is important to us not only to provide the best available care for your patients but to regularly communicate with you to provide you with updates on your patient’s progress within the bounds of confidentiality.  We are also aware that you know your patient’s far better than we do when they arrive, and will request whatever information with which you can provide us that will better help us meet the needs of each individual referred to us. Together we will be able to help each patient obtain the bright happy future they deserve.

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Marks of Quality Care
Why does this matter?
  • The Joint Commission (JCAHO) Gold Seal of Approval
  • The Jason Foundation

My son was admitted here and through the care, compassion & medical treatment he has been clean & sober. Because of this facility, he is alive and very happy. We are all grateful that he went to Pacific Grove Hospital.

– Cindy A.
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